Refund policy

Eligibility for Refunds

We have a 30-day return policy. This means you have 30 days from the date of receiving your item to request a return.

Refunds are only available for items that arrive damaged. If your order is damaged upon arrival, please contact us within 30 days and include clear photographic evidence of the damage.

Return Inquiries

If you have any questions about returns, feel free to reach out to us via email at support@lymolab.com Our team will aim to respond to all refund requests within 3-5 business days.

Refund Options

When requesting a refund, you have the following options:

1. Receive a Partial 15-50% refund on the purchase price, The refund percentage varies depending on items defects/problems.
2. Return the item at your own expense for a full refund. 
   

Note: your item must be in the similar condition & packaging that you received it in.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@lymolab.com